Common Problems can be avoided or solved by taking a few easy steps. If you have a problem you can't find an answer to, please contact us for free technical support. If we can't fix your problem over the phone or by
e-mail, we can have a professional and courteous technician at your site in no time.
Drivers, Downloads & Firmware
Get HPDrivers and Software downloads for your HP products. Enter your model or choose the "Detect Your Product" option.
For HP Firmware Upgrades, use the drivers & downloads link above, type in the model you wish to upgrade, then choose the last option, "Cross operating system (BIOA, Firmware, Diagnostics, etc.)" or OS Independent. Follow the steps. Pleasecontact us if you have any trouble completing the upgrade or need help performing it.
For HPTechnical Support, go to the Support & Drivers page, then select "Product Support and Troubleshooting" tab. Enter your model or choose the "Detect Your Product" option.
ForFree Live Technical Support please contact us by e-mail or by calling 909-481-1073 and asking for one of our in-house technical advisors.
With the frequent changes in the weather we have been having, with humidity to dryness, hot to cold, etc… we have seen an increase in paper jam problems on printers whose pick-up rollers are even partially worn.
Here are a few things that can help prevent and cure paper jams: Keeping your paper in a cool dry place and removing it from the packaging for a short time prior to installing into the printer can help. This helps the paper adapt to the printer’s environment. It is recommended that the paper not be openly stored outside of its packaging or placed next to the printer as this can cause excess static build up. Also, when placing the paper in the printer, bend it in an upside-down “U” shape to break the weld and prevent multi-feeds. Contrary to past recommendations you should not fan the paper as this can cause static build up.
If you are experiencing jams, remove the paper, rotate it 180 degrees, or flip the stack over before loading it back in the tray. Unfortunately this is not a viable solution for letterhead or pre-printed paper. If jams continue it is likely that your pick-up rollers and/or separation pads are worn and need to be replaced.
Please contact us if you are having any jams that the above suggestions don’t fix, or any other issues with your printers. Mention this tech tip when you schedule your repair and you will receive $25.00 off of each repair!
Grinding Noises on HP LaserJets
If you have a grinding noise coming from the back of your printer, most likely the cause is the fuser drive system. On many models this requires the replacement of the fusing assembly itself. On HP LaserJet 4250 style printers and 2430 and P3005 models it may be more than just the fuser. Simply replacing the fusing assembly may temporarily cure the problem, but it may return quickly and cost you another fuser replacement.
On the LaserJet 4250 printers there was a flaw on earlier models regarding the swing plate assy. This assembly drives the fuser. The swing plate has been re-designed along with a gear for the fuser that corrects the grinding and eventual jamming. This was an issue addressed by HP a couple of years ago, but we have recently seen an increase in this repair. The part itself is held in place by only three screws, but the entire repair takes about 45 minutes because of the extensive tear down to gain access to the swing plate. Some repair companies only change the gear because it is faster, but we have seen the problem re-appear unless the entire swing plate is replaced with one of the re-engineered units.
On the LaserJet 2430 and P3005 models the fuser shaft wears through the bushings and starts to grind. We have found that when this happens, simply replacing the fuser does not always cure the noises as the fuser drive gears also get damaged. We provide new gear sets whenever replacing the fusers on these models to cure the noise and have had great results. Replacing the fuser without replacing the gears will cause a quick deterioration of the bushings leaving you back where you started.
Please contact us if you are experiencing any issues like this. Mention this tech tip when you schedule your repair and you will receive $25.00 off of each repair!
HP LaserJet P4XXX Fuser Issue
Have you had this happen to you? You try to print something on an HP LaserJet P4015 (or P4014 or P4515) printer, and the motor runs for a while, then stops briefly (for a second or less), then runs for a while, then stops briefly, etc. This can go on for an indefinite period of time. Eventually, the job may print, but possibly with poor print quality. You may get un-fused toner and/or “ghosting” (images repeating down the page). This may get worse after printing a few pages. In most cases, there will be no error code – you will just see “Processing Job” on the display while the motor is running.
Normally, this sort of behavior would indicate a bad circuit board. In this case, however, the poor print quality is a valuable clue. The problem is actually a weak or defective heating element in the fuser. In most machines, this would cause a 50 error, but this printer is either less sensitive to fuser heating, or the fuser is getting close enough that the DC controller continues trying to heat it instead of flagging an error. In any event, the solution is to replace the fuser.
If you are experiencing this or similar issues on other models, we can have one of our technicians on-site and quickly resolve the problem. Not only will we replace the problem part, we will also clean the printer and inspect it for any potential future problems. We’ll make sure that your pick-up rollers are in good shape and that nothing else is going to cause paper jams or any other type of breakdown. Please let me know if you would like to schedule a service call or simply contact me to troubleshoot this or any other problem to see if it’s worth having a tech come out. Mention this tech tip when you schedule your repair and you will receive $25.00 off of each repair!
P.S. If you’re experienced and confident that you can perform this repair on your own, we do offer parts for self-repair and tech support along with them.